Incoming text messages from guests appear as chats to operators in their chat client and operator responses go back to the guest as text messages. Incoming text messages are handled like web-based chats and can be transferred, transcripts saved if desired, etc. LibraryH3lp webclient It is important for operators to distinguish incoming text messages from web-based chats so that they can compose sh ... read more
Pricing details for our SMS packages can be found on our pricing page. There is no setup fee. You can try it, no strings attached and no obligation to purchase. We can port US phone numbers in and out of our system for free. Porting for other countries may or may not be possible, contact us if needed. How does SMS package pricing work? SMS packages are a lump sum balance in US Dollars. The bal ... read more
Yes! We offer a no-risk trial of our SMS add-on. To get that set up for you, write to support@libraryh3lp.com. Please include the following bits of information with your request. The queue on which you'd like us to attach texting. We usually recommend creating a separate queue for SMS. It is a good way to give your librarians an extra indicator that a chat is coming via text message. The preferr ... read more